PAC Automotive LLC
Privacy Policy

PAC Automotive uses the collected information for the following purposes:

• Scheduling and managing service appointments.

• Creating and maintaining repair orders, estimates, and invoices.

• Sending updates, status notifications, and reminders related to your vehicle’s service.

• Recording warranty options and service authorizations for documentation and compliance.

• Sending promotional and marketing communications, such as seasonal offers and maintenance reminders.

• Improving internal processes, customer service, and website functionality.

• Complying with legal obligations and preventing fraud.

4. Marketing and Communication Consent

By using our website, completing an online form, contacting PAC Automotive, or entering our building, you automatically consent to receive text messages, emails, and calls related to your services, estimates, invoices, and marketing updates.
These communications may include:

• Appointment confirmations and reminders.

• Repair updates and completion notices.

• Promotional offers, service discounts, and customer satisfaction surveys.

Message and data rates may apply. You can withdraw consent at any time by replying “STOP” to any text message or by contacting us directly.

5. SMS/Text Messaging Policy (A2P Compliance)

PAC Automotive uses text messaging to communicate efficiently with customers. By submitting your information or authorizing services, you consent to receive automated SMS messages.

• Messages may include service reminders, invoices, estimates, and promotional content.

• To stop receiving messages, reply “STOP.”

• To request assistance, reply “HELP.”

• Consent to receive messages is not required as a condition of service or purchase.

All messaging is compliant with FCC, TCPA, and A2P 10DLC guidelines.

6. Data Security and Retention

We implement administrative, electronic, and physical security measures to protect customer data from unauthorized access, loss, or misuse.
Customer data, including service history and warranty choices, may be retained for as long as required for legal, operational, or recordkeeping purposes.

7. Cookies and Analytics

Our website may use cookies, tracking pixels, and analytics tools to improve site functionality and performance. Cookies help us understand user behavior and traffic patterns to enhance your browsing experience. You may disable cookies in your browser settings if you prefer.

8. Third-Party Disclosure

PAC Automotive does not sell, rent, or trade customer information. Limited information may be shared with trusted third-party vendors—such as payment processors, marketing systems, or software providers—strictly for business operations and under confidentiality agreements.

9. Automatic Acceptance by Use

By entering PAC Automotive’s premises, using our website, or providing information electronically, you acknowledge and accept the terms of this Privacy Policy, including our use of data for service, communication, and marketing purposes.

10. Changes to This Policy

PAC Automotive reserves the right to modify or update this Privacy Policy at any time without notice. Updated versions will be posted on this page, and continued use of our services constitutes acceptance of any changes.